Work order scenarios

Create, edit, or delete work order scenarios in Console and configure create entries on each client.

Prerequisites

Entry: Console → Work orders → Work order scenarios.

A work order scenario defines where users can create work orders on each client (Console, Staff App, Guest App, Hskper) and how those entries are configured.

Console is the foundation of the work order system, so every business scenario must include a Console scenario, and every work order template must be linked to the matching Console scenario.

Steps

Create a scenario

Click New scenario.

Fill in basic information:

Scenario name: multilingual; up to 100 characters
Client: Console, Staff_app, Stey_app, or Hskper; single select
Scenario code:
- Page code: options depend on the selected client
- Extension code: custom; up to 100 characters
Description: multilingual; up to 200 characters
Icon:
- Not shown for Console or Staff app
- Required for Stey_app and Hskper
- Contact the Digital team for images in advance

Click Confirm when done.

The new scenario dialog collects name, client, scenario code, description, and related fields by client; the primary button is Confirm.

Adding scenarios to Guest App and Staff App HSKP pages requires a release; notify the Digital team after configuration.

Scenario code (Page code + Extension code) must be unique; creation fails if it duplicates an existing scenario.

Edit a scenario

Find the target scenario, click the more options menu (three dots), and select Edit.

Client and Page code cannot be changed; other fields can be edited.

Editing does not affect template links.

Delete a scenario

Prerequisite: only scenarios not linked to a template show the delete action.

Find the target scenario, click the more options menu (three dots), and select Delete.

Confirm to delete.

Result

New scenarios appear in the scenario list; edits do not change template links; unlinked scenarios can be deleted.

FAQ

None

Work order scenarios

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