Email Scenarios (Consumer)

Template configuration: Manage Email Templates.

Reset password

• Scenario code: access_passcode_reset
• Trigger: staff resets a user password in Console, or a user resets password in the App
• Send timing: immediately after the action completes

Room passcode notification (grant)

• Scenario code: access_room_passcode_notification
• Trigger: staff grants access to a user in Console
• Send timing: immediately after authorization completes

Temporary login credentials

• Scenario code: auth_user_onetime_credential
• Trigger: staff sends temporary login credentials in Console for a user without the App
• Send timing: immediately after the action completes

Verification code

• Scenario code: auth_verification_code
• Trigger: user requests a login verification code in the App, website, etc.
• Send timing: immediately after the request

Reservation confirmation

• Scenario code: crs_reservation_confirmation
• Trigger: guest self-books successfully and provides an email, or staff sends manually in Console
• Send timing: immediately after booking or manual send

Reservation cancellation

• Scenario code: crs_reservation_cancellation
• Trigger: staff cancels a reservation in Console with cancellation email enabled, or a user cancels in Guest App
• Send timing: immediately after successful cancellation

Check-out reminder

• Scenario code: crs_reservation_checkout_reminder
• Trigger: every day at 11:45, the system sends to primary occupants who should check out today but have not, with no linked follow-on reservation; if departure time is changed after 11:45, it triggers again
• Send timing: immediately after trigger

Sublet created

• Scenario code: crs_reservation_rerent_create
• Trigger: staff creates a sublet in Console or a user creates one in Guest App
• Send timing: immediately after successful creation

Sublet cancelled

• Scenario code: crs_reservation_rerent_cancel
• Trigger: staff cancels a sublet in Console or a user cancels one in Guest App
• Send timing: immediately after successful cancellation

Sublet date changed

• Scenario code: crs_reservation_rerent_date_change
• Trigger: staff changes sublet dates in Console or a user changes them in Guest App
• Send timing: immediately after successful update

Sublet ending reminder

• Scenario code: crs_reservation_rerent_ending
• Trigger: after night audit on the sublet end date
• Send timing: sent immediately to the primary occupant

Sublet started

• Scenario code: crs_reservation_rerent_start
• Trigger: staff starts a sublet in Console or a user starts one in Guest App
• Send timing: immediately after the action completes

Sublet successful

• Scenario code: crs_reservation_rerent_success
• Trigger: a hotel reservation is assigned to the sublet room and night audit has passed
• Send timing: automatically sent to the primary occupant at 9:00 on the day after check-in

Sublet starting soon

• Scenario code: crs_reservation_rerent_upcoming
• Trigger: automatically triggered at 20:00 on the day before the sublet start date
• Send timing: sent immediately to the primary occupant

Contract pending signature

• Scenario code: finance_apartment_contract_sign
• Trigger: staff submits an e-contract in Console
• Send timing: immediately after submission

Long-stay invoice payment reminder

• Scenario code: finance_apartment_bill_emit
• Trigger: staff submits an e-contract in Console, or manually generates an invoice with notification enabled
• Send timing: immediately after trigger

Room lock reminder

• Scenario code: finance_reservation_countdown_lock
• Trigger: the next rent invoice remains unpaid before the due date
• Send timing: automatically sent to the primary occupant at 8:00 on the due date

Reservation payment reminder

• Scenario code: finance_payment_link
• Trigger: staff generates a credit card payment link in Console
• Send timing: immediately after generation

Reservation folio

• Scenario code: finance_folio
• Trigger: staff prints transaction details in Console and chooses to send by email
• Send timing: immediately after the action completes

Company reservation auto-invoice

• Scenario code: finance_hotel_company_auto_invoice
• Trigger: for reservations belonging to a company with auto-invoicing enabled, when quick charge is used at check-out
• Send timing: immediately after charge completes

Lost and found reminder

• Scenario code: work_order_lost_found_notify_to_customer
• Trigger: a lost-and-found work order is created and linked to a reservation
• Send timing: sent immediately to the primary occupant of that reservation

Related

• Manage Email Templates