STL CookbookHow to Redeem Rewards
Claim ESG rewards in Guest App and redeem via booking discounts or front-desk redemption.
Each season has multiple reward tiers, including booking discounts, free stays, room upgrades, and other benefits.
Prerequisites
None
Steps
Claim a reward
Claim the reward before redemption.
On the Guest App home page, tap the ESG card to open ESG Activities.
When points reach a reward threshold, the reward becomes claimable.
Tap Claim.
Redeem a reward
After claiming, redeem by reward type:
Hotel booking discount: on the rewards page, tap the reward, then tap Book Now below reward details to book with the discount.
Other rewards: front desk staff redeem manually.
How does front desk redeem rewards?
Go to Console → User Detail → ESG Rewards → Rewards.
Find the reward to redeem and click Use.
In the dialog, fill in redemption item, coupon quantity, and notes.
Click Confirm.
After redemption, fulfill the reward (free reservation, cleaning task, room upgrade, etc.) per reward type.
Result
None
FAQ
- Guest reports unable to redeem a reward?
- Why is the reward Use button disabled during redemption?
- Can redemption be cancelled?
Related
None