Buy Extra Cleaning and Staff Redemption

Guests buy extra cleaning in Guest App; front desk redeems store orders and schedules in-stay cleaning.

Prerequisites

None

Steps

Purchase entry

Purchase entry is visible only to in-stay guests.

Guests can reach Stey+ Services from:

Guest App → Support → Room Service → Buy Extra Cleaning
Guest App → Support → Stey+ entry

Purchase steps

Browse products: open Stey+ Services and view available cleaning products.

Select product: tap Buy on the desired product.

Select reservation: in the selection dialog, confirm the reservation for service and tap Confirm and Continue.

Confirm details: on the store order detail page, review info and tap Confirm.

Pay: on the online payment page, select payment method, tap Pay Now, and complete payment.

Contact front desk: after payment, the store order detail page opens; screenshot and use Contact Now at the bottom to coordinate cleaning time and requirements with front desk.

The reservation selection dialog lists in-stay reservations; the confirm page shows product and reservation info; the payment page selects method and pays immediately.

After successful cleaning purchase and payment, Console Reservation Detail → Transactions shows corresponding charges and payment records automatically.

Redemption

Find the guest's store order under the Pending Use tab.

Click Redeem under More on the order.

Click Confirm in the confirmation dialog to complete redemption.

Store Order Center pending list shows redeemable orders; redemption confirmation primary button is Confirm.

Schedule cleaning

After redemption, open the guest reservation detail from the store order (tap the reservation icon).

Go to Room Service → In-stay Cleaning, tap Manage Quota, add cleaning quota for this purchase in the dialog, note the store order number, and tap Confirm.

Purchase quota is the total cleaning count bought via Stey+ store during the stay. Example: first purchase of 1 cleaning → set quota to 1; second purchase of 1 → set quota to 2.

Based on agreed time and requirements, manually create an in-stay cleaning task.

After adding quota, the guest can also add cleaning in Guest App.

Result

None

FAQ

None

Buy Extra Cleaning and Staff Redemption

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