Schedule Cleaning

Use when guests have special in-stay cleaning requirements; front desk schedules in Console or primary occupant schedules in Guest App. For execution, see Execute Cleaning.

Prerequisites

Console: Reservation Detail → Room Service. Tabs separate in-stay cleaning and other cleaning tasks.
Guest App: Support → Room Service → My Room Cleaning. Only primary occupant can add or edit; co-occupants view only. Available cleaning quota must be greater than 0 to add.

Steps

Console

Schedule tasks under the In-stay Cleaning tab.

Add in-stay cleaning

Under In-stay Cleaning, tap Add Cleaning, select task date in the dialog, tap Confirm. Notes are optional.

Edit in-stay cleaning notes

On a pending or pending-start in-stay task, More → Edit Notes opens the edit notes dialog.

All cleaning items are checked by default; uncheck as needed. Notes default to creation notes; editable.

Tap Confirm.

Change in-stay cleaning date

On pending or pending-start in-stay cleaning, More → Change Date, select new date, tap Confirm.

Edit other cleaning

Other cleaning includes check-out, room-change, and sublet-related tasks. Only notes can be edited.

On pending or pending-start other cleaning, More → Edit Notes. All items checked and not editable; notes field empty by default, editable. Tap Confirm.

After edit, task list notes show:

Standard cleaning (all items checked): cleaning content blank; handwritten notes if any.
Partial cleaning: lists checked items; handwritten notes if any.

Cancel in-stay cleaning

Only in-stay cleaning can be cancelled. More → Cancel Task on pending or pending-start tasks, confirm in dialog.

Batch cancel

Used when changing default cleaning days for long-stay guests or unified special requirements. Only pending or pending-start in-stay tasks.

Check task boxes or header checkbox (selects all cancellable tasks); Cancel Multiple Tasks appears above the list.

Tap Cancel Multiple Tasks, confirm in dialog.

Cancelled tasks restore in-stay cleaning quota accordingly.

Batch add

Long-stay reservations only. When in-stay quota > 1, the dropdown next to Add Cleaning enables Batch Add Tasks.

Tap Batch Add Tasks.

Select weekday(s) in the dialog, tap Confirm. System generates tasks based on selection and available quota.

After batch cancel and batch create, the last two to three weeks may have no tasks; this is normal — add tasks manually.

Batch edit notes

Pending or pending-start in-stay tasks only.

Check task boxes or header checkbox; Edit Task Notes appears above the list.

Tap Edit Task Notes, edit cleaning content and notes for all selected dates in the dialog, tap Confirm.

Guest App

Add in-stay cleaning

Available quota must be > 0; otherwise the add button is disabled.

Tap add (+) on My Room Cleaning.

Select target date on the add page, tap Confirm.

Today cannot be selected. Dates with sublets show as unavailable.

If cleaning load on the target date is at maximum, add fails.

Edit cleaning content

Tasks not yet started can be edited. Tap a task on My Room Cleaning to open details.

Tap Edit in the cleaning content section.

Check/uncheck items in the dialog, tap Confirm.

If this is the last in-stay cleaning for the reservation (including linked reservations), edit succeeds immediately.
Otherwise, a batch edit prompt appears; tap OK to apply preferences to all future in-stay cleanings.

Guests can edit cleaning content only in the App; special requirements need manual notes in Console.

Change date

Tap Change Date at the bottom.

Select target date, tap Confirm.

Fails if target date is at maximum load (same as add).

Cancel in-stay cleaning

Tasks not yet started can be cancelled.

Tap the task on My Room Cleaning to open details.

Tap Cancel Cleaning at the bottom.

Confirm in dialog. Success restores 1 cleaning quota point.

Result

After add, edit, or cancel in Console or Guest App, task list and available quota update accordingly.

FAQ

None