Cleaning Workflow

Entry: Staff App → Tasks → cleaning.

Prerequisites

None

Steps

Open cleaning home

On Staff App home (Tasks page), tap the cleaning entry (bottom-right) to open cleaning home.

Cleaning home shows zones with unfinished tasks.

Zone cards show zone name, task type, pending task count, cleaning progress, etc. If claimed by someone else, shows claimer name and in-progress room number and type (if any).

Only zones with unfinished tasks are shown; once all tasks are complete (and inspection passed), the zone is hidden.

Select a zone

Tap Go Clean on a zone card to claim it (claimed zones have distinct styling).

The system assigns one task in the zone and opens task details.

View task and start cleaning

On task details, view: room number, room type, task type; task notes (if any); Cleaning Items (visible after start).

Tap Start Cleaning.

After knocking, tap start on the knock confirmation dialog.

The system shows the room passcode for entry.

Perform cleaning

After start, task details have two modules (hidden if empty):

Room Setup: shown based on room-setup add-ons on the reservation.
Cleaning Items: shown for all tasks except room setup / restore tasks.

Complete all cleaning items:

Room Setup: tap to check completed items.
Cleaning Items: complete each item; no extra action required.

Optional actions:

View Passcode: tap View Passcode for temporary room passcode.
Set Cabinet Lock: if required, tap Cabinet Lock, select Open All or Close All, tap Confirm.
Submit Work Order: for maintenance / lost & found / guest damage, use the corresponding button (see Submit Work Order).
Stop Early: tap Stop if you cannot continue.

Maintenance: visible on all tasks. Lost & Found: check-out cleaning only. Guest Damage: in-stay and check-out cleaning only.

Finish cleaning and upload photos

After all items are done, tap Complete.

Tap Confirm on the photo check dialog to open the photo page.

Take and upload photos as prompted.

After all photos are uploaded, tap Complete.

For in-stay cleaning, the photo dialog shows Guest in room, skip photos. Tap to skip if the guest is present.

Next task or return home

After task completion, tap Next Task on the dialog to open the next task.

Rework tasks are assigned first if any exist.

If the zone has no cleanable tasks or all are complete, a prompt appears; tap confirm to return to cleaning home and choose another zone.

Change zone

When the current zone has no cleanable tasks or another zone needs help:

Return to cleaning home.

Select the target zone.

Tap Go Clean:

No in-progress task: system asks to change zone; tap Change.
In-progress task: system prompts to Abandon Current Task first, then tap Go Clean on the target zone again.

After changing, the system assigns a task in the new zone.

Rework tasks

When supervisor inspection fails, a rework task is created. Rework banners appear at the top of cleaning home and task details when rework is pending.

Tap the rework banner:
- In-progress task: abandon current task first, then tap the banner again to open rework details.
- No in-progress task: opens rework details directly.

Opening rework details automatically claims / switches to the rework task's zone.

View rework details: failed checklist items, issue photos, supervisor notes.

Start rework: tap Start Rework; confirm room empty on knock dialog, tap start; system shows room passcode.

Complete rework: after cleaning, tap Complete.

Submit work order

During cleaning, create work orders from task details:

Maintenance: all tasks.
Lost & Found: check-out cleaning only.
Guest Damage: in-stay and check-out cleaning only.

If the room or reservation already has a work order of the same type, the system prompts you. Confirm whether it matches; if not, tap Not what I need, create new.

Result

None

FAQ

None

Cleaning Workflow

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