STL Cookbook

Self Renewal

Self-renew a contract in Guest App, complete payment, and verify on the Console side.

When a guest renews for less than 1 month, guide them to self-renew in Guest App.

Prerequisites

Renew appears on contracts in My Contracts when all of the following are true:

  1. Contract is active.
  2. Contract is an individual contract (digital or manual).
  3. Contract has not been self-renewed or early-terminated before.
  4. No renewal contract exists (staff has not created a renewal contract in Console).
  5. Within the allowed self-renewal window (60 days before contract end to 3 days before contract end).

My Contracts shows the renewal entry on qualifying contract cards.

Steps

On My Contracts, tap Renew to open the self-renewal page.

After selecting the new end date, the system calculates renewal rent based on renewal length and current contract rent.

Check I understand and agree to the renewal rules, tap Confirm and Pay Renewal Rent to open online payment.

Select payment method and complete payment to finish self-renewal; front desk receives an SMS notification.

The self-renewal page shows the new end date and renewal rent; after payment, return to My Contracts. Successfully self-renewed contracts show a Self-renewed badge and the end date updates automatically.

After self-renewal, the contract PDF end date is not updated.

Result

Console display and actions:

  • On the reservation detail contract list, end date updates to the new end date with a renewal badge.
  • On the reservation detail invoice list, renewal invoice appears as paid in full.
  • Reservation departure date is not updated automatically; update it manually.

FAQ

None

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