STL CookbookFAQ
Common housekeeping questions, organized by topic.
Cleaning
Can I work on multiple tasks at once?
No. Each staff member can have only one in-progress task at a time.
Can I claim multiple zones at once?
No. Each staff member can claim only one zone at a time.
Can multiple staff clean the same zone together?
Yes.
Why are some zones missing from the home page?
Only zones with unfinished tasks are shown; once all tasks are complete, the zone is hidden.
Why does a zone have no Go Clean button?
The zone has no tasks ready to start (remaining tasks are pending and not yet cleanable).
Can I skip the current task?
Yes. On the task detail page (Pending Start status), tap Skip Task to view the next task. You cannot skip if it is the last task in the zone.
Can I stop cleaning mid-task for special circumstances?
Yes. Tap Stop.
I accidentally exited the task detail page during cleaning?
Tap Go Clean or Cleaning in Progress on my zone.
Can I create multiple work orders?
Yes. If the room or reservation already has a work order of the same type, the system prompts you. Confirm whether the existing work order matches; if not, tap Not what I need, create new to continue.
What if a room setup task item cannot be completed due to insufficient inventory?
Leave the incomplete item unchecked. When you tap Complete, a confirmation dialog lists unfinished items; after confirmation you can proceed to photos. The setup task regenerates the next day with only today's incomplete items.
Room status
Why can't I change room status?
The room is Occupied; status can be changed only after guest check-out.
How do I quickly find a specific room?
- Use dashboard filters.
- Use search by room number or occupant first/last name.
Filters and search can be used separately or together.