STL Cookbook

Overview

Support daily workflow—service tickets and group chats—and neighboring role boundaries.

Use Service tickets → Group chat → Quick replies. For guest login issues, see Guest FAQ; for reservations and availability, see Revenue; for property closure, see Marketing. Check-in and check-out are under Operations; cleaning is under Housekeeping.

What to do first today

Service tickets (most common)

  1. Handle service tickets
  2. Need to review past cases → View historical service tickets

Group chat

  1. Create a group chat
  2. Day to day: Edit group chat, Group chat messaging
  3. Review history → View group chat history

Efficiency tools

Do not look for these under Support

NeedGo to
Check-in, check-out, rate changes, contractsOperations
Cleaning, room inspection, room statusHousekeeping
Guest App self-service and login issuesGuest / Guest FAQ
Rates, inventory, distribution, reservation troubleshootingRevenue / Revenue FAQ
Property closure, CMS visibilityMarketing / Marketing FAQ

FAQ

See FAQ at the bottom of the sidebar.

On this page

What to do first todayService tickets (most common)Group chatEfficiency toolsDo not look for these under SupportFAQ