STL Cookbook

Adjust transaction

Finance adjusts an allowed charge after night audit; the system posts an offset and a new transaction.

Night-audit finance or authorized front desk use this when a charge was posted at the wrong amount. Not for payment lines — refunds or reductions use a new negative transaction.

Entry: Console → reservation Folio → row menu → Adjust.

Prerequisites

  1. The charge’s transaction code has Allow Adjustment enabled.
  2. Target is a charge (not a payment).
  3. Transaction date is before the current business date (after night audit: cannot delete, can adjust).

Steps

Open the three-dot menu on the target transaction.

Choose Adjust.

Enter the new price and a remark.

Click Confirm.

The dialog edits price and remark.

After confirm, the system posts an offsetting transaction against the original and a new transaction. The original no longer shows Adjust; folio totals follow offset + new line.

Result

  • Folio shows the offset and the new transaction.
  • The original remains for history and cannot be adjusted again.

FAQ

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PrerequisitesStepsResultFAQRelated