Manage quick replies

Add, edit, and delete quick replies in Console Support Center, and adjust their reservation in the chat window.

On this page you can add, edit, and delete quick replies, and change the reservation they appear in the chat window.

Prerequisites

None

Go to Support Center → Quick reply management.

Click New quick reply.

Enter the content in the dialog (language-neutral).

Click Confirm.

The new quick reply dialog focuses on the content field; the primary button is Confirm.

Go to Support Center → Quick reply management.

Click the more options menu (three dots) on the target entry.

Select Edit.

Update the content in the dialog and save.

Go to Support Center → Quick reply management.

Click the more options menu (three dots) on the target entry.

Select Delete.

Confirm in the confirmation dialog to delete.

Go to Support Center → Quick reply management.

Select the entry to move and drag it to the target position.

After adding, editing, deleting, or reordering, the quick reply list in the chat window updates accordingly.

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