Guarantee policy

Configure prepayment, third-party guarantee, no prepay/no guarantee, and personal credit card guarantee for bookings.

Entry: Console → CRS → Settings → Guarantee Policy.

Prerequisites

Guarantee policies define payment or guarantee requirements at booking so hotels can manage booking risk. The system supports four types.

Policy types:

Prepayment: Guests pay part or all of the room charge when booking.
Third-party guarantee: A third party guarantees the booking.
No prepay, no guarantee: No advance payment or guarantee; room held until 18:00.
Personal credit card guarantee: Personal card as guarantee without immediate charge (not available initially).

Use cases:

Rate plan link: Attach different policies to different rate plans.
Internal: Shown on reservation details and related reports.
Booking flow: On owned channels, the policy decides whether guests must prepay.

Click Create Guarantee Policy.

In the dialog, configure:

Code: Letters or numbers only, up to 8 characters.
Description: Multilingual policy description.
Policy type:
- No Prepay, No Guarantee or Third-Party Guarantee: No further fields.
- Prepayment: Set fee type and value.
Fee type: Whole reservation amount (tax included), First night amount (tax included), or Fixed amount (tax included).
Value: Percentage greater than 0 and ≤ 100; fixed amount greater than 0.

Click Confirm.

Prepayment amounts affect what guests pay at booking. Confirm fee type and value before saving.

In the list, open More Options → Edit.

Update parameters in the dialog.

Click Confirm.

All parameters except Code are editable.

Edits to policy parameters or to the rate-plan link apply only to reservations created after the change; existing reservations are unchanged.

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