Buy Kitchen Service and Redemption

Guests purchase kitchen service via Guest App or in-room NFC/QR; payment unlocks and redeems automatically.

Prerequisites

Kitchen service applies when: product is listed and in stock; guest has an in-stay reservation; room is not a sublet room; room has a kitchen cabinet lock; current reservation group (including linked reservations) has not purchased kitchen service before. Guests who do not meet these conditions are blocked from purchase.

Steps

Purchase entry

Guests can reach the Stey+ store from:

Guest App → Support → Stey+ entry
In-room NFC or QR code (opens Guest App)

Purchase via Stey+ entry

Browse products: open Stey+ Services and view available kitchen products.

Select product: tap Buy on the desired product.

Select reservation: in the dialog, select the reservation for the service and tap Confirm and Continue. If only one in-stay reservation exists, skip this step.

Confirm details: on the store order detail page, review info and tap Confirm.

Pay: on the online payment page, select payment method, tap Pay Now, and complete payment.

Open kitchen lock: after successful payment and return to the App, the system unlocks and redeems the order automatically.

Purchase via NFC/QR code

Tap NFC or scan QR code:

App installed: opens App and prompts login (or proceeds if already logged in).
App not installed or open failed: shows prompt page to download App or retry.

Select reservation: in the dialog, select the reservation and tap Confirm and Continue. If only one in-stay reservation exists, skip this step.

Confirm details: on the order detail page, review info and tap Confirm.

Pay: on the online payment page, select payment method, tap Pay Now, and complete payment.

Open kitchen lock: after successful payment and return to the App, the system unlocks and redeems the order automatically.

Payment and unlock notes

After successful purchase and payment, Console → Reservation Detail → Transactions shows corresponding charges and payment records automatically.

If payment succeeded but the App shows an incomplete payment on return, tap Refresh to reload payment status.

If auto unlock fails, guide the guest to try manual unlock on the store order detail page, or unlock in Console or the management App.

Staff unlock

Unlock can be done by the guest in the App or by staff in Console or the management App.

Console unlock

Go to Stey+ Store → Store Order Center.

Find the target order and click Unlock under More.

Click Confirm in the confirmation dialog.

Management App unlock

Open Room Status, find the target room, and open room details.

Tap Details in the cabinet lock module to open the room lock page.

Select the target mode under one-tap apply and tap Apply.