STL CookbookCreate user profiles
Guide guests to register themselves, or have staff create a user profile from a reservation in Console.
Use these paths when a new guest has no account yet.
Prerequisites
None
Steps
Hotel guest self-registers
On arrival, guide the guest to download the Guest App and sign in.
After sign-in, the system creates the account and user profile.
Long-stay guest self-registers
If the guest needs to sign an electronic contract, before creating the contract:
Guide the guest to sign in to the Stey mini program (sign-in creates the account).
Have the guest complete personal information and electronic-contract authorization.
In the mini program, use personal information management for the form and authorization.
Staff creates the profile
If the guest will not self-register, staff can create the profile in Console.
Open the reservation details page.
Click Add Guest, then search by mobile, email, or other identifiers.
In the results, click Create New User.
Fill in the form and click Create.
Search finds existing users; empty results allow create. Primary button on the create dialog is Create.
Contact methods marked with an asterisk are preferred contacts — required; choose per guest preference.
Staff-created accounts get temporary login credentials. The guest can sign in with those, then add a mobile or email login; after that, temporary login is removed automatically.
Result
- Self-register: profile exists after the guest signs in.
- Staff create: after the create dialog, the new user can be linked on the reservation.
FAQ
None