SMS Scenarios (Consumer)

Reset password

• Scenario code: access_passcode_reset
• Trigger: staff resets a user password in Console, or a user resets password in the App
• Send timing: immediately after the action completes

Room passcode notification (grant)

• Scenario code: access_room_grant
• Trigger: staff grants access to a user in Console
• Send timing: immediately after authorization completes

Verification code

• Scenario code: auth_user_login_verification
• Trigger: user requests a login verification code in the App, website, etc.
• Send timing: immediately after the request

Temporary login credentials

• Scenario code: auth_user_onetime_credential
• Trigger: staff sends temporary login credentials in Console for a user without the App
• Send timing: immediately after the action completes

Check-out reminder

• Scenario code: crs_reservation_checkout_reminder
• Trigger: every day at 11:45, the system sends to primary occupants who should check out today but have not, with no linked follow-on reservation; if departure time is changed after 11:45, it triggers again
• Send timing: immediately after trigger

Sublet created

• Scenario code: crs_reservation_rerent_create
• Trigger: staff creates a sublet in Console or a user creates one in Guest App
• Send timing: immediately after successful creation

Sublet cancelled

• Scenario code: crs_reservation_rerent_cancel
• Trigger: staff cancels a sublet in Console or a user cancels one in Guest App
• Send timing: immediately after successful cancellation

Sublet date changed

• Scenario code: crs_reservation_rerent_date_set
• Trigger: staff changes sublet dates in Console or a user changes them in Guest App
• Send timing: immediately after successful update

Sublet ending reminder

• Scenario code: crs_reservation_rerent_period_ending
• Trigger: after night audit on the sublet end date
• Send timing: sent immediately to the primary occupant

Sublet started

• Scenario code: crs_reservation_rerent_start
• Trigger: staff starts a sublet in Console or a user starts one in Guest App
• Send timing: immediately after the action completes

Sublet successful

• Scenario code: crs_reservation_rerent_success
• Trigger: a hotel reservation is assigned to the sublet room and night audit has passed
• Send timing: automatically sent to the primary occupant at 9:00 on the day after check-in

Sublet starting soon

• Scenario code: crs_reservation_rerent_come
• Trigger: automatically triggered at 20:00 on the day before the sublet start date
• Send timing: sent immediately to the primary occupant

Long-stay invoice payment reminder

• Scenario code: finance_new_invoice_emit
• Trigger: staff submits an e-contract in Console, or manually generates an invoice with notification enabled
• Send timing: immediately after trigger

Contract pending signature

• Scenario code: finance_esign_tenant_contract_sign
• Trigger: staff submits an e-contract in Console
• Send timing: immediately after submission

Room lock reminder

• Scenario code: finance_reservation_countdown_lock
• Trigger: the next rent invoice remains unpaid before the due date
• Send timing: automatically sent to the primary occupant at 8:00 on the due date

Lost and found notification

• Scenario code: wo_lost_found_notify_to_customer
• Trigger: a lost-and-found work order is created and linked to a reservation
• Send timing: sent immediately to the primary occupant of that reservation

Related

None