Long-stay room change

Front desk staff change rooms for in-house long-stay guests (same or different room type). Not available on or after the departure date.

Entry: Console → long-stay reservation details → top three-dot menu → Change Room.

Prerequisites

1. Long-stay reservation status is In-house.
2. Today is before the departure date.

Only then is Change Room shown.

Steps

Open change room

Choose room type (if needed)

Current occupied type is selected. Change type first if the target room differs; skip if the same.

Choose room

Pick from the room dropdown.

• Selectable: Vacant Clean (VC) rooms of the target type with enough remaining nights.
• Grayed out:
  • Reserved: held by another reservation for remaining nights.
  • Out of Order (OOO): not sellable for remaining nights.
  • Both marks can show together.
• Hidden: sublet rooms and Vacant Dirty (VD).
• Open maintenance work orders show a mark; hover for details.

Remark

Remark is required, max 100 characters.

Submit

Click Confirm after room and remark are set.

Original room Do Not Disturb (DND)

If the original room is DND, the dialog reminds you to reset DND on the new room if needed. DND on the original room clears after a successful change.

Existing bill PDFs

Bill PDFs generated before the change do not update room numbers.

Result

1. Reservation room number updates to the target.
2. Original room becomes Vacant Dirty (VD) with an auto departure-clean task.
3. If the new room layout differs from the reservation target layout, a transfer task is created for the new room.

FAQ

• Why is the target room grayed out and cannot be selected?
• Does the original room need cleaning after a room change?
• Does DND status remain on the original room after a room change?
• What if room change fails due to room status or occupancy?

Related

• Room status reference
• Same stage: Sublet, Renewal