Create a group chat
Create a group chat in Console group chat management and auto-add members by role.
Prerequisites
None
Steps
Go to Support Center → Group chat management.
Click New group chat in the top-right corner of the page.
In the dialog, fill in:
- Group chat name
- Roles: select from the dropdown; multiple roles allowed
Click Confirm.
The system creates the group chat and automatically adds all users under the selected roles.
The new group chat dialog includes group chat name and multi-select roles; the primary button is Confirm.
Result
The group chat is created and users under the selected roles are added automatically.