Check-out

Front desk staff check out hotel reservations on departure day. Settle a positive balance first (or use Quick Post when eligible). Guest App one-tap check-out: Express hotel check-out.

Entry: Console → Room reservations → reservation details → Check Out.

Prerequisites

• Reservation is in-house and due out.
• If folio balance is greater than 0, settle first (or meet Quick Post rules) before check-out; if balance is less than 0, check out directly or transfer then check out.
• Suspected linked reservations must be confirmed / cleared, or check Ignore in the dialog.
• Quick Post only when: the rate plan has Quick Post enabled; or the company has Auto invoice on and Payer is Company.

Steps

Quick Post eligible

Either:

1. The rate plan has Quick Post enabled.
2. The reservation has a company with Auto invoice on and Payer = Company.

In the check-out dialog, check Quick Post.

• Balance after posting still allows check-out; settle later.
• Amount due from guest blocks check-out — settle the guest portion first.
• Company Quick Post emails the bill PDF to the company inbox.

The dialog shows the checkbox when balance is greater than 0 and Quick Post is allowed; red text is Balance after posting or Amount due from guest.

Amount due from guest appears when posting covers room only but the guest has other self-pay charges.

Without Auto invoice or with payer not Company, company Quick Post and auto invoice are unavailable.

Not Quick Post eligible

Balance = 0

No extra step.

Balance greater than 0 (guest unpaid)

Cannot check out until settled:

• Manual settle: after payment, create a payment on the folio.
• Complete preauth: if preauth was taken at check-in, complete it to settle.

Balance less than 0 (refund due)

Does not block check-out.

• Check out directly if refund is pending and no transfer is needed.
• Transfer: check Transfer and pick the target reservation.

Negative balance shows refund amount and optional transfer target.

Linked reservations

If a suspected link exists, the No suspected linked reservation gate fails. Confirm in Linked reservations on the detail page, or check Ignore to pass.

Complete check-out

When ready, click Confirm on the check-out dialog.

Result

• Reservation is checked out.
• With company Quick Post, the bill PDF is emailed; see Bill list on the hotel reservation for sent records.

FAQ

• When can Quick Post be used?
• What is the difference between Payment Link and POS Payment?

Related

• Folio: Hotel folio and preauth, POS payment (overseas · hotel and long stay)
• Guest: Express hotel check-out
• Links: Linked reservations
• Finance config: Finance configuration