Room Service Configuration

Configure workload forecasting, in-stay cleaning cycles, and cleaning items for auto scheduling and task generation.

Entry: Console → Room Service → Room Service Configuration.

Currently configured by the Digital team.

Prerequisites

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Used to forecast staffing and warn on daily workload, helping supervisors schedule staff.

Tasks and Points: tasks = tasks per hour; points = task points per hour (different task types have different workload, e.g. suites take more time and more points).
Work Hours: adjust daily work time settings as needed.

The workload section shows tasks, points, and work hours.

Based on workload config and actual tasks, the system forecasts and alerts:

Forecasts next-day cleaning headcount and notifies via SMS.
Before tasks start, if workload increases and per-person load is too high, SMS notification.
Predicts end-of-day time from progress and staffing; if after 18:30, SMS notification.

Staff App home shows workload status lights (red / yellow / green) and task forecast for real-time supervision.

Configure periodic cleaning rules for hotel and long-stay; the system auto-generates tasks.

In-stay cleaning cycle: customize frequency (e.g. long-stay default every 7 days; change to 5 for every 5 days on new long-stay reservations).
Cleaning items: system presets common items; editable.
- Allow customization: when enabled, front desk or guests can edit this item when editing tasks (e.g. guest skips linen change — item unchecked, housekeeper does not see it).
- Disable: if the property does not offer an item, disable it; disabled items do not appear on tasks.

The in-stay cleaning section shows cycle and item list; edit customization toggle or disable items.

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