Pay Bill

Pay long-stay bills via offline posting, App online payment, wallet payment, or email payment link.

Prerequisites

None

Payment method	Applies to	Entry	Notes
Offline payment	All bill types, personal/company contracts	Console	Cash, card, or scan — front desk posts manually
App online payment	All bill types, personal/company contracts	Guest App	WeChat, Alipay, etc. — auto-posted
App wallet payment	Room charge bills, personal/company contracts	Guest App	Deducted from wallet balance — auto-posted
Email payment link	Company contract bills	Email link	Pay online via link

When a guest pays at the front desk (cash, card, scan, etc.), staff post payment on the bill after confirming receipt. Applies to all bill types.

After confirming payment, go to Console → Reservation detail → Bills.

Open the target bill detail page and click Add Payment. Draft bills must be sent before payment can be posted.

In the dialog, select the payment transaction code, enter the amount, and add remarks if needed.

Click Confirm. The system updates the bill and creates a payment record.

The add payment dialog includes transaction code, amount, and optional remarks. Primary button is Confirm.

Guests pay all bill types in Guest App.

Go to Guest App → Me → Bills.

Tap the target bill to open bill details.

Select Online Payment.

Confirm the amount (editable), then pay via WeChat, Alipay, credit card, etc.

Room charge bills only. Deduct from Stey Wallet balance (partial payment supported).

Go to Guest App → Me → My Bills.

Tap the target room charge bill.

Tap Pay with Wallet Balance.

Use the slider or enter an amount (cannot exceed wallet balance or amount due).

Tap Confirm. The system deducts and posts payment.

Long-stay bills where the contract party is a company can be paid via email link.

Prerequisite: Console → Finance → Property Settings → Payment — configure payment methods and transaction codes for payment links.

Sending the bill also sends an email with a payment link (to the email in the contract party B section).

Guest receives the payment email (with bill PDF). Link is valid for 24 hours after sending.

Guest clicks Pay Now to open the third-party payment page.

If the bill is already paid, the page shows a paid message.
If the link expired, the page prompts contacting the hotel (offline or App payment available).

After payment, the system posts automatically and sends a paid confirmation email.

Bill is posted. When fully paid, status becomes Paid and the guest may receive a notification.

None