STL CookbookRoom Inspection
Complete inspection notifications, list management, item checks, rework, and skip inspection in Staff App.
Entry: Staff App → task list → inspection.
Prerequisites
Task status flow: Pending Start → Cleaning in Progress → Attendant finished cleaning → Supervisor inspection:
- Inspection passed or skipped → task Completed, room status clean.
- Inspection failed → marked for rework, returns to Pending Start.
The system automatically marks these 4 task types as requiring inspection:
- Long-stay check-out tasks
- Tasks with room-change items
- Hotel check-out tasks cleaned in under 20 minutes
- Random spot check (30% probability per task)
You can manually add inspection tasks for other cases.
These are default rules. Adjust property rules under Console → Room Service → Quality Settings → Inspection.
How to know when inspection is needed:
- SMS notification: when an attendant finishes a task requiring inspection, the housekeeping supervisor receives an SMS reminder.
- App indicator: a red number on the Staff App task list inspection entry means pending inspections; the number is the task count.
In-progress tasks with a red dot on the task list need inspection.
Tap the inspection entry to open the inspection list:
- Incomplete: pending inspection (cleaned, awaiting check); future pending (needs inspection but not yet cleaned).
- Complete: passed inspections; skipped inspections.
Steps
Manually add inspection
On the Incomplete page, tap Add Inspection.
In the drawer, select room number(s) (multi-select allowed).
Tap Confirm.
The drawer shows rooms the system marked as not requiring inspection with unfinished tasks. Completed tasks cannot be added.
Cancel inspection
Only manually added tasks can be cancelled. System-marked tasks have no cancel button.
Tap cancel on the top-right of the task.
Confirm in the dialog.
Start inspection
Tap the pending inspection task.
Tap Confirm on the inspection confirmation dialog.
Get door lock passcode (to enter the room).
Tap OK to enter the inspection page.
Item-by-item check
Check each item on the checklist: check passed items; leave failed items unchecked and take photos.
Result determination
Fully passed
All items checked (Pass becomes clickable).
Tap Pass. Task becomes Completed; room status clean.
Failed inspection, rework required
Some items unchecked.
Upload issue photos (up to six).
Optional notes.
Tap Fail. Task marked for rework; returns to Pending Start.
Failed items fixed on site, no rework
Some items unchecked.
Upload issue photos (up to six).
Check Fixed below the photos.
Optional notes.
Tap Pass. Task becomes Completed; room status clean.
Skip inspection when inspection is impossible
Tap the task to skip.
Tap Skip Inspection on the top-right of the inspection confirmation dialog.
Tap Confirm on the confirmation dialog. Task becomes Completed; room status clean.
View inspection records
View passed inspections
Open the Complete page and tap a passed task to view inspection details.
Fully passed vs. passed with issues: all items checked = fully passed; unchecked items with issue photos = passed with issues.
View skipped tasks
Tap a skipped task; the system indicates it was skipped and details are unavailable (no actual inspection record).
Result
None
FAQ
None
Related
None