STL CookbookView historical service tickets
Filter historical service tickets in Console by resolution date, handler, guest type, and content, and view conversations.
Prerequisites
None
Steps
Go to Support Center → Historical service tickets.
Set filters as needed (can be combined):
| Filter | Instructions |
|---|---|
| Start / End | Select start and end dates; filter by ticket resolution time |
| Handler | Select a support agent from the dropdown |
| Guest type | Guest category (e.g. long-stay guest, hotel guest) |
| Search name / content | Enter guest name or chat keyword |
- Click Search.
The left list shows matching tickets; each has a one-line AI summary (for example: Guest reported room WiFi would not connect; guided them to reconnect). Click a ticket to show the full conversation on the right.
Result
Filtered results appear in the left list; selecting one shows the full conversation on the right.
FAQ
None
Related
- Handle service tickets: Handle service tickets