Overview

Use the manuals in the reservation before arrival → in-house → departure. Go to Revenue for rate/inventory setup, Finance for night audit and billing, Housekeeping for cleaning and room status, and Support for service tickets.

Where to start today

Hotel individual guests (most common)

1. Need a manual reservation → Create hotel reservation
2. Arrival day → Check in (optionally create user profile and complete ID documents first)
3. In-house: rate changes, add-ons, pre-authorization, paid upgrade, etc. — see Hotel reservations in the sidebar
4. Departure → Check out; guest checks out in the App → Express hotel check-out (same Operations role as front-desk check-out; self check-in / renewal / sublet remain under Guest)

Long stay

1. Create long-stay reservation
2. Create and activate contract (draft → submit → sign → activate)
3. Long-stay check-in
4. In-house: change room, sublet, long-stay renewal
5. Departure → Long-stay check-out

Groups

1. Create group → adjust allotment as needed
2. Create group reservation → group folio and invoices → manage group

Dayuse

• Dayuse reservations (inventory, create reservation, check-in/out)

Do not look for these in Operations

FAQ

See FAQ at the bottom of the sidebar.